Refund and Withdrawal Information

AI Marcus sells credit packs without a subscription. This page explains statutory rights and how to report a payment or service problem.

Last updated: 27 August 2026 · Version 3.0

1. What is purchased

AI Marcus uses one-time credit packs. There are no Pro, Studio or other recurring subscription plans. Purchased credits are applied to the account after payment confirmation and normally remain valid for 24 months. Starter credits are promotional and are not a paid credit pack.

Card and supported wallet payments are processed by Stripe. Telegram Stars may be available for eligible checkouts.

2. Statutory withdrawal

If you are an EU or EEA consumer, distance contracts normally include a 14-day withdrawal period. The rules and exceptions depend on whether the transaction is legally treated as a service, digital service or digital content and on whether performance has begun.

• If you expressly request a service to begin during the withdrawal period and then withdraw, applicable law may require payment proportionate to the service already supplied.
• For digital content not supplied on a tangible medium, a withdrawal right may be lost after supply begins only when the statutory requirements for prior express consent, acknowledgement and contract confirmation are met.
• If those requirements are not met, mandatory consumer rights remain available.

If a statutory withdrawal right applies, you may exercise it without giving a reason. Contact us before the relevant deadline using the details below or the model notice in section 7.

3. Billing errors and service problems

Contact us if you believe:

• a payment was duplicated, unauthorised or charged for the wrong pack;
• paid credits were not added after a confirmed payment;
• a paid digital service was not supplied, was not as described or did not conform to mandatory legal requirements;
• another statutory refund, price reduction or termination remedy applies.

We will investigate the transaction, credit ledger and service records and apply the remedy required by law. Technical failures may also be resolved by restoring credits when that is the appropriate remedy and is accepted by the customer.

4. How to submit a request

Email info@aimarcus.eu from the address associated with the account. Include:

• the account email;
• the payment date, amount and provider;
• the Stripe receipt or Telegram transaction identifier, if available;
• whether you are exercising a statutory withdrawal right or reporting a billing/service problem.

Do not send complete card numbers or card security codes. We may request information needed to verify the account and transaction.

5. Refund method and timing

When a refund is legally due, it will be processed within the period required by applicable law and normally through the original payment method where that method supports refunds. Payment-provider processing can affect when funds become visible.

Refunded or reversed credits may be removed from the account. Referral bonus credits linked to a refunded purchase may also be proportionally revoked. This does not limit a consumer remedy required by law.

6. Chargebacks

You may have rights through your payment provider. Contacting us first can resolve duplicate charges or missing credits without delaying an investigation. We may restrict use of credits tied to a reversed transaction while a payment dispute is being resolved.

7. Model withdrawal notice

You may use the following text where a statutory withdrawal right applies:

8. Provider

Legal entity

Prism Hooldus OÜ

Registry code

16894703

Registered address

Läänemere tee 62, 13914 Tallinn, Estonia

Contact

info@aimarcus.eu